Buyer Protection Guarantee

As a high-value special item, sex dolls are not simple sex toys, but a long-term investment.

That’s why we sincerely offer a Buyer Protection Guarantee to ensure our customers receive the highest quality dolls in perfect condition. If any errors in your order or apparent manufacturing defects in the product are our responsibility, we will compensate, assist you with repairs, or possibly replace your doll free of charge.

  In case of any fault: 

  • Please check the doll carefully upon arrival.
  • If you find any problem with your product or get a completely different doll from your order, please contact us with photos and videos within 48 hours of receiving the doll.
  • Do not use your doll if you think you should be compensated or replaced. Keep the doll with the box and all packing materials in new and unused condition. If your doll is obviously broken or defective, and it is caused by the manufacturing process, we will notify the factory and try to negotiate a new doll for you.

Good to know before ordering:

  • Our partners are the best sex doll manufacturers, all our sex dolls are CE, ROHS, 6P, MSDS certified.
  • Dolls will be shipped directly from China or Germany where our factory is located.
  • Because Sex Doll is a custom product made just for you, the order cannot be cancelled for any reason.
  • Our customers are very satisfied. You can read their happy stories.
  • We are always available to answer your questions 24/7 via chat or email.

Customer satisfaction is our top concern. If there is any problem with your order, please contact us, we will do our best to provide an effective solution in a timely manner.

Support: [email protected]