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Fast and Free International Shipping (Fedex/UPS/DHL/EMS)

Dolls will take 2 weeks processing time + 1-2 weeks delivery time (UPS 5-10 express delivery) = 3-4 weeks total delivery time (estimated).
Import duties may apply upon delivery in some countries. We have nothing to do with it. Some countries typically charge between $50 and $200 depending on the doll. Buyers are responsible for import taxes.
Fedex/UPS Free Shipping to USA, Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Greece, Croatia (Local Name: Hrvatska), Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia , Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia (Slovak Republic), Monaco
UPS/Fedex/Other Shipping Methods No Duties/Microtaxes: Canada, Australia, New Zealand, UK, Korea, Japan, Singapore, Norway, Switzerland, Malaysia, Vietnam, Thailand, Philippines, Taiwan, Indonesia, South Africa, Cambodia, Myanmar ,
CDEK/JDE Free Shipping to Russian Federation/Kazakhstan/Kyrgyzstan/Belarus.

Order confirmation, cancellation and refund

When you place an order, you will receive an order confirmation email. This means that our system has received your order and pre-authorized your credit card for purchases.
Once your order is placed, we begin the doll making process. All sex dolls are custom made and production time is 1-2 weeks from the manufacturer before shipping, typically 1-2 weeks from shipping (UPS 5-10 expedited shipping). You can expect the total build and delivery time of your dream doll to take approximately 3-5 weeks (actual time may vary depending on delivery location). Manufacturing and delivery of products may be delayed due to holidays, anniversaries, or unavoidable circumstances.
As this is a custom product made only for you, you cannot cancel your order for any reason and it will be a final sale. If you wish to amend, modify or upgrade your order, you must contact us within 24 hours of the date and time of purchase to request the change, confirm availability and may incur additional charges depending on the application.

Warranty and Damage

Due to the nature of this product, exchange or refund is not possible due to hygiene issues. Please understand that this is a common practice in the sex doll industry.
Do not sign the package if the product or part is damaged in transit and the box is visibly damaged. You should file a complaint with the carrier as this can happen during transit. After that, please report it to us so we can upgrade too. Because most products are heavy, even cardboard boxes or airplane cases can be scratched or broken during shipping. If there are any obvious problems with the box, please report it to the shipping company.
If there is a problem with the product, please send us a picture and we will evaluate the problem and provide a solution based on the nature of the problem.
If the problem is caused by us or our manufacturer, we will take care of it.
We believe that all of our products are of high quality and our sex doll manufacturing partners are carefully screened to ensure they meet the high standards we expect. If you have any complaints or complaints, please feel free to contact us so we can do our best to provide you with suggestions or hints to resolve the problem. We appreciate any feedback that helps us work with manufacturers to avoid these issues in the future.

Support

We guarantee the best customer experience and provide fast support in real time through our website. Our goal is to help our customers achieve their dreams, so feel free to ask any questions during your shopping experience or while waiting for your dream doll to arrive at your home.